When its time for Enhanced Performance – you need the best technology in real time. Use EaM advanced systems to nurture the health of your customer relationships with our AI driven relationship management tools. Measure exactly how engaged your customers truly are, automate logging of CRM activities, plan your meetings and understand precisely the actions needed to nurture, grow and retain clients
Use data to calculate the strength of your business relationships and determine the next best action you can take.
Engagement
Combine experience data and behaviour cues and map out the end-to-end customer journey so you can step in at the right time to remove friction and optimise their journey.
Get your Account Management program up and running faster with EaM Advanced Account Management Solutions—industry-designed solutions featuring our proprietary methodology and time-saving automation.
Includes all your data for email, calendar, teams calling merged with your PSA data to create powerful dashboards.
Tested in some of the world’s most successful MSPs in 7 countries and customized for your needs.
10 minute integration and ready to launch in minutes for your team
Meeting Planner
A powerful tool that looks into the future as to what you and your team have planned and then marries this with activity to date across the broader team to allow you to strategic plan your next moves.
Do we have a busy week coming up? Who are we seeing? Who is responsible for that? Can we share the load? Where are we behind?
Segments Overview
BeeCastle has created a unique view of you accounts with sophisticated data analysis that is both fast to comprehend and simple to execute suggested actions.
Create a saved filter of your accounts, for example by state or industry vertical and then see your relationship strength at a glance.
Red – urgent action needed
Yellow – fair relationship
Green – targets are met, opportunity may exist to up-sell etc.
BeeCastle’s comprehensive and proprietary team dashboards are used by teams across the globe to track engagement, first meetings, follow ups, effort in sectors and much more.
Key questions answered include:
How many meetings have we had in a particular sector?
How many new clients have we met with last month, and how does this compare to our normal run rate?
How much time has John spent on a particular client?
and much, much more.
Ready to see how BeeCastle can improve your business relationships?
Search for any company with our global search and then dive in to a new world of detail to understand the strength of the relationship, the history of engagement from emails, meetings, teams calls and meetings notes all shared with the team in real time and stored in a central cloud for ease of access.
Activity KPIs
Use data to calculate the strength of your business relationships and determine the next best action you can take.
Activity KPIs
Unlock unparalleled insights with our KPI analytics dashboard, tailor-made for MSP account managers. Visualize crucial metrics at a glance – from the number of client meetings to their durations.
Drive performance, enhance accountability, and supercharge client interactions.
Benefit from out of the box KPI performance tracking for your team on critical metrics that matter for MSPs. Critical KPIs covered include:
Number of meetings by customer tier or portfolio.
Account Manager leaderboard and relative performance.
First meetings (with new accounts) to understand growth lead items.
Some of the worlds top MSPs use our Team Activity to ensure accountability, objective reporting and a high performing team.
My Activity
View you personalized dashboard separately and track your own KPIs as well as understanding where you are spending your time and where future opportunities exist.
Plan your time to be as effective as possible. Make a difference to accounts that need your attention.
