Why MSPs should segment their customer base
In uncertain times, client retention becomes critical. But proactively tracking and managing relationships with customers outside of support queries can seem overwhelming, unstructured and unprofitable.
Best practices
4 steps to improve your client engagement as an MSP
As an MSP, you understand that most opportunities come from your existing customer base.
Great MSP service delivery does not equal greater customer growth
The ultimate goal for any MSP is to grow revenue. Often the focus is directed towards new logos through acquisition of clients.
6 ways to maintain client relationships in a crisis
Whether it’s a global issue like COVID-19 or a statewide emergency, businesses need to have a crisis communication plan in place for their customers, shareholders and stakeholders.
What is BeeCastle? Digitising the secrets of the best relationship managers
‘The depth of our relationships is our only defence against the tyranny of competitor brands’
The 4 steps to organising your network of contacts
‘We try to control the chaos. Structure, focus and data allow us to get more from our relationship building’